Your Privacy Is Our Priority

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by the jb77 platform ("we", "jb77") and applies to all members and visitors ("you", "user") who use any service on the https://jb77.mom website. In this Policy we explain in detail what information we collect, how it is used, how long it is retained, and what rights you have regarding your information.

By using our platform, you are considered to have fully read and accepted the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

2. Information We Collect

jb77 collects only the information needed to provide our services, ensure security, and meet legal obligations. The types of information collected are described below.

2.1 Registration & Identity Information

• Full name and date of birth (for age verification)
• Valid email address and phone number
• Copy of a government-issued ID or passport (for KYC verification)
• Payment method details — such as bKash, Nagad, Rocket, or Upay account numbers
• Residential address

2.2 Automatically Collected Technical Information

• IP address and device identifiers
• Browser type, operating system, and device model
• Date and time of page visits and browsing patterns
• Cookie and session tracking data
• Referral source — which page or link you came from

2.3 Transaction & Gaming Activity Information

• Deposit and withdrawal history, amounts, and methods
• Betting history and win/loss records
• Details of bonus and promotion usage
• Account balance change history

2.4 Communication & Support Information

• Messages and conversation content provided via live chat
• Requests and complaints sent by email
• Support ticket details

3. Purpose of Using Information

jb77 uses your personal information only for the following lawful and specific purposes. We never use your information for unnecessary or unrelated activities.

• Account Management: To handle registration, verify logins, recover passwords, and ensure account security.
• Identity Verification (KYC): To confirm a customer's identity and age in accordance with applicable legal requirements.
• Transaction Processing: To securely complete deposit and withdrawal requests through bKash, Nagad, Rocket, and Upay.
• Fraud Prevention: To detect suspicious transactions, prevent the creation of multiple accounts, and maintain platform security.
• Service Improvement: To enhance the user experience, plan new features, and resolve technical issues.
• Customer Support: To maintain the quality of assistance provided via live chat and email ([email protected]).
• Legal Obligations: To comply with applicable laws and regulations and to assist authorities when required.
• Responsible Gaming: To identify signs of excessive gaming and provide support to the users concerned.

4. Cookies & Tracking Technologies

The jb77 website uses cookies and similar technologies to operate correctly. Cookies are small text files that your browser stores on your device.

4.1 Essential Cookies

Without these cookies, the website cannot function properly. They maintain login sessions, verify security, and help prevent fraud. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences — such as language choice and display settings — so that your experience is more convenient on future visits.

4.3 Analytical Cookies

These cookies tell us which pages are visited most, how long users stay on the site, and where issues occur. This helps us improve the quality of our service. You can manage these cookies from your browser settings.

5. Sharing Information with Third Parties

jb77 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared with the following parties in specific circumstances.

5.1 Payment Processors

To complete transactions through bKash, Nagad, Rocket, and Upay, relevant amounts and account information must be shared. These providers follow their own privacy policies, and jb77 provides only the information that is necessary.

5.2 Technology & Security Service Providers

Technology companies that assist in operating our platform — such as server hosting providers, cybersecurity firms, and software service providers — may access limited information for contractual purposes only. They are bound by strict confidentiality agreements with jb77.

5.3 Legal Obligations

If disclosure of information is required by a court order, a lawful request from a government authority, or applicable law, jb77 will provide it. In such cases, we respect the law and supply only the minimum information necessary.

5.4 Business Restructuring

If jb77 undergoes a merger, acquisition, or transfer of assets, necessary information may be shared with the relevant parties. Users will be notified in advance in such cases.

6. Methods of Data Protection

jb77 has adopted industry-standard security measures to protect your information. The key elements of our security framework are described below.

• SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted, so no one can read it in transit.
• Secure Payment Processing: Financial transaction data is not stored directly on our servers — the payment gateways (bKash, Nagad, Rocket, Upay) process it through their own secure methods.
• Access Controls: Only authorized staff can access your personal information, and every access is recorded in a log.
• Regular Security Reviews: Our security systems are regularly tested and updated to address new threats.
• Two-Factor Authentication (2FA): If a suspicious login is detected, additional verification is used to ensure account security.

7. Data Retention Period

jb77 retains your information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: After an account is closed, transaction and identity information may be retained for a specified period in accordance with legal obligations.
• Technical Logs: General access logs and usage data are automatically deleted after a short period.
• Support Communications: Customer service records are kept for a reasonable period for service quality review and dispute resolution.

Once the retention period ends, we securely delete the information or anonymize it so that you can no longer be identified from it.

8. Your Rights

jb77 believes you should have control over your personal information. We therefore uphold the following rights.

8.1 Right to Access

You can contact us at any time to find out what information we hold about you and what it is being used for.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it within a reasonable timeframe.

8.3 Right to Erasure

In certain circumstances — such as when the purpose for collecting the information has been fulfilled and there is no legal obligation to retain it — you can request that your information be deleted.

8.4 Right to Object to Processing

You can object to certain types of data processing — particularly for marketing purposes. We will give your request due consideration.

8.5 Right to Data Portability

You can request a copy of your data in a convenient format, which you may use elsewhere.

9. Minor Protection

jb77 is intended solely for adults. Our services are available only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

We verify age during the registration process, and if an account holder is confirmed to be under 21, the account is immediately suspended and any collected information is securely deleted.

If a parent or legal guardian believes that a minor has registered on jb77 without their consent, please contact [email protected] immediately.

10. Changes to the Policy

jb77 may update this Privacy Policy from time to time. If changes are made, the updated policy will be published on this page. If the changes significantly affect how your information is used, we will send advance notice to your registered email.

If you continue using our services after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend that you review this page regularly.